Terms & Conditions

All prices listed in Galaxy price lists are freight excluded or delivered pricing.

Galaxy price lists and any prices contained therein are subject to change without notice. Prices applicable to all Customer orders shall be those in effect at the time Galaxy receives a complete order from Customer unless: Customer and Galaxy have in place a written special pricing or master supply agreement, which agreement specifies the prices to be paid by Customer; or Customer requests a product shipping date to occur more than one hundred twenty (120) days after Galaxy’s receipt of Customer’s order (in which case Galaxy shall have the option to apply to Customer’s order the price list in effect as of Customer’s requested shipping date). The most current Galaxy price lists are maintained electronically, please contact the sales staff for the latest price.

Freight Terms

Galaxy reserves the right to select the “best way” shipment methods and means (including, but not limited to, determination of the carrier, method of shipment, and routing). Standard delivery shall be port-to-port delivery and shall occur Monday through Friday, 7:00 a.m. to 5:00 p.m. Delivered Pricing” shall be “F.O.B. Origin,” and freight charges are based on shipments to different countries. Customer shall prepay all freight charges and any extra expenses resulting from any request by Customer for after-hours, holiday, weekend, or specific time delivery, or special carrier, shipping method, (e.g. air freight, exclusive use vehicle) packaging, and/or routing.  Contact Galaxy for quote.

CAUTION: After obtaining a clear receipt for shipment, the delivering carrier is no longer responsible for damage or shortages.

Title, Risk of Loss

Title to product shall pass to Customer upon delivery by Galaxy to the carrier.  For purposes of risk of loss, all shipments are “F.O.B Origin”; and Customer acknowledges that once Galaxy delivers the product to the carrier, risk of loss shall pass to the Customer.

Shipment Damage Claims

All products are packaged to comply with carrier requirements and leave Galaxy’s manufacturing facilities in good condition.  Customer shall be responsible to carefully inspect merchandise upon delivery. Make notation of package conditions and describe any type of damage observed on the carrier’s delivery receipt. If the delivery receipt has been signed free and clear and damage is discovered after carrier has left, the customer shall report the concealed damage and request an inspection to the local carrier terminal within (5) five business days of receipt date.Retain all shipping cartons for inspection by the carrier agent. All damaged product and packaging must be kept at point of delivery. Galaxy shall not be liable for loss or damage to product that occurs in transit, and Customer’s sole remedy for any such damages shall be to seek appropriate recourse against the carrier.

Shortage Claims

Shortage must be noted at time of delivery to be considered a carrier claim.  Galaxy will evaluate Customer reported shortage claims within (10) ten days immediately following delivery.  Shortage claims reported beyond (10) ten days after delivery will not be honored.

Returns

Product conforming to the specifications contained in Galaxy’s acknowledgement to Customer may not be returned to Galaxy without Galaxy’s written consent, which consent may be conditioned upon Customer’s agreement to pay re-handling and/or restocking charges and/or to prepay all freight charges on the return shipment.

Requests for Specific Delivery Time(s)

Galaxy considers requests for delivery times and for drop shipments to job sites, and will undertake reasonable efforts to indicate any such request(s) to product carriers. Galaxy may, in its sole discretion, extend to Customer the option of a carrier-guaranteed set delivery time at an additional cost to Customer. Galaxy’s liability for any damages incurred for any late deliveries, including labor and other expenses resulting from any such delays, shall be limited to a refund of the charge for the aforementioned guaranteed set delivery time.

Accessorial Fees

Customer shall be responsible for the payment of all accessorial fees, including, but not limited to, charges necessitated by any of the following:

1. A need for special delivery equipment, including lift gates
2. Inside delivery
3. The absence of a loading dock
4. Redirection or re-consignment of product
5. Detention charges
6. Street unloads
7. Improper refusal of product

Storage of Product

If, following Galaxy’s acknowledgement of Customer’s purchase order, Customer requests a delay in shipment for any period greater than one (1) day from the scheduled ship date, Customer shall be responsible for the payment of the following storage fees:

1. Orders less than a full trailer (11 pallets or 24 feet or less):  $5.00 per day per pallet.
2. Full trailer:  $60.00 per day per trailer.

Any long-term storage (i.e. storage outside standard shipping and installation storage) must be climate controlled. Temperature must range between 60 and 80 degrees Fahrenheit and humidity must be controlled between 45 and 65 percent relative humidity. 

Re-delivery of Freight

When re-delivery of merchandise is required because the customer is not ready to accept merchandise, and no notification of this fact is given to the factory at least one week prior to the scheduled ship date, the actual costs for freight, restocking and re-handling, plus 5% of the order value, will be billed to the customer.

All payment must be paid before shipment.

Custom Deposits

Customer may be required to pay a deposit for the purchase of any custom or nonstandard products identified in Customer’s purchase order. Any such deposit shall accompany Customer’s purchase order.

Security Interest in Products

Galaxy shall retain a purchase money security interest in all products sold to Customer and for which Customer has not made full payment. Customer agrees to execute any and all instruments necessary to document the creation of this security interest and/or to perfect the same. Customer further agrees to assemble and deliver to Galaxy all products subject to this security interest in the event Customer defaults on Customer’s payment obligations to Galaxy.

Collection Costs

In the event Customer defaults on Customer’s payment obligations to Galaxy, and Galaxy employs the services of an attorney or collection agency to enforce these obligations, Customer shall reimburse Galaxy for all of Galaxy’s actual collection costs and expenses (including actual attorneys’ fees and court costs) upon demand.

Requirements of a Valid and Complete Purchase Order

In order to submit a valid and complete purchase order to Galaxy, Customer must provide Galaxy with the following information.

1. If you are purchasing directly from Galaxy the purchase order must be issued to Galaxy or Galaxy c/o the dealer with this email address: sales@outdoorfurniturevn.com
   
   
2. The following items must be included on all purchase orders:
   
   
   • Sold To/Bill To Information: complete legal name, address, telephone number and fax number
   • Ship To Information: complete legal name, address, contact name, contact phone number 
   • Purchase Order Number: a customer-specific identifier, typically a sequential purchase order number or requisition number
   • Issue Date: date the purchase order was issued
   • Purchase Order Total: total of all items and services included on the purchase order
   • Authorization: signature of authorized purchasing agent or buying entity
   • Order Details: reference a fully optioned Galaxy quote (ex: TF-9716) or include all the information listed below
     
     
     • Quantity of each item
     • Complete model number, including all finish and option information (by line item)
     • Net purchase price (by line item)
     • Extended net purchase price (all line items)
     • Any additional applicable charges (ex: installation and/or delivery charges)
     • Contract name and/or number if pricing is based on a contract reference 
       
       
3. Signatures on a quote or a worksheet will NOT be accepted as a purchase order.
   
   
4. In the event that you do not have a formal Purchase Order process, please contact your Galaxy Sales Representative or call +84 905 368 677, and we will assist you with creating a PI.

Purchase Orders that do not meet these requirements will be placed on hold until complete information is received by Galaxy.

Acknowledgements

Galaxy sends acknowledgements on all orders. Please read these acknowledgements and contact Galaxy immediately if there is any discrepancy. In the event of any difference or inconsistency between Galaxy’s acknowledgement and Customer’s purchase order, Galaxy’s acknowledgement will control. In the event the model number and description differ on the purchase order, the model number will be the determining factor. Any error or discrepancy on acknowledgement must be reported to Galaxy in writing within three (3) working days of acknowledgement date. All acknowledgements contain an estimated delivery date, but an order may ship earlier than the estimated shipping date. If Customer desires delivery on or after a specified date, Customer must write “Do not ship for arrival before ___ [date] __” on Customer’s purchase order.

Fax or Email Orders

Orders may be sent to Galaxy via facsimile (+84 905 368 677) or via email (sales@outdoorfurniturevn.com). SIF Files: If you have a fully optioned SIF file, submit one email containing the purchase order, fully optioned SIF file and any supporting quotes. If, following submission of an order to Galaxy, Customer sends a confirming order, such confirming order must be marked “Confirming Order. Original order sent via fax (or email).” Galaxy will not be responsible for any duplicate orders caused by unmarked hard copy, duplicative confirming orders, or orders submitted more than once.

Changes or Cancellations of Orders

Purchase orders acknowledged by Galaxy cannot be changed or cancelled without Galaxy’s consent, which consent may be conditioned upon Customer’s agreement to pay increased or additional expenses resulting from the requested change or cancellation, including but not limited to a twenty-five percent (25%) cancellation charge if order is cancelled or changed within a minimum of thirty (30) days prior to expected delivery date as acknowledged. Products with custom options or veneer tops cannot be cancelled or returned.

Quick Ship Program

Quick Ship Program (QSP) leadtimes begin upon receipt of clearly marked and complete purchase order and approval by Galaxy credit department. The QSP purchase order must be accompanied by the QSP purchase order cover sheet. Orders will only be processed as Quick Ship if all items on the order are included in the Quick Ship program. Quick Ship orders cannot be revised, cancelled, or returned. It is Galaxy’s intention to ship all QSP products within a period of 10 working days or less. Based on production capacity, Galaxy reserves the right to cancel the Quick Ship Program without notice. 

Weights and Dimensions

All weights and dimensions listed in Galaxy’s price or product listings are approximate.

Statute of Limitations

Except as specifically set forth in these Terms, Conditions, Rights and Warranties, no claim arising out of or in connection with products purchased from Galaxy, these Terms, Conditions, Rights and Warranties or any product warranty applicable to any Galaxy product may be brought by Customer more than one (1) year after the cause of action on which it is based has accrued.

Notification to Galaxy

Except as set forth elsewhere in these Terms, Conditions, Rights and Warranties, all inquiries and correspondence to Galaxy should be directed to:
     Email: sales@outdoorfurniturevn.com
     Phone: +84 905 368 677

Force Majeure

Galaxy shall not be liable for failure to perform or for delay in performance due to fire, flood, strike, or any other labor difficulty, act of God, act of any governmental authority or of Customer, riot, embargo, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials, or manufacturing facilities from usual sources, or failure of suppliers to meet their contractual obligations, or due to any cause beyond its reasonable control. In the event of delay in performance due to any such cause, Galaxy reserves the right to extend the date of delivery or time for completion by a period of time reasonably necessary to overcome the effect of such delay, to allocate any available supply of goods in a manner it deems reasonable, or to cancel any purchase order.

Product Warranties

These Terms, Conditions, Rights and Warranties may change from time to time. Purchases of products from Galaxy shall be subject to Galaxy’s then current Terms, Conditions, Rights and Warranties.