An Loc Outdoor Furniture Manufacturer Co.,Ltd
Shipping & Transportation
Your order is on its way! To ensure on-time delivery, we choose the most efficient and economical shipment method for you.
The following frequently asked questions provide details regarding our shipping methods and services. Please call us at +84 905 368 677 with questions.
This method is used for “small parcel” shipments, which may include parts, accessories or single furniture items. Commonly delivers without pre-notification.
Simply contact your sale staff or call An Loc customer service at +84 905 368 677, and we will do our best to accommodate your request.
Generally, if you are expecting a full container shipment, we will contact you to arrange a specific delivery date or time.
Simply contact your sale staff or call An Loc customer service at +84 905 368 677.
If you receive damaged product, refer to the following freight claim procedure to expeditiously file and resolve a claim:
“Title to product shall pass to Customer upon delivery by An Loc to the carrier. For purposes of risk of loss, all shipments are “F.O.B. Origin”; and Customer acknowledges that, once An Loc delivers the product to the carrier, risk of loss shall pass to Customer.”
As a standard procedure upon delivery, you should:
1. Verify the delivery address is correct.
2. Verify piece count and record on delivery receipt.
3. Inspect packaging for visible damage.
4. Report any damage found after delivery within 5 business days.
Damage Noted at Time of Delivery
Before the driver leaves, note the bill of lading or delivery receipt as “damaged product” with carton or line number. Receive the product, then call your Customer Service Representative.
If the driver refuses to wait, record his/her full name on the carrier bill and note that the product is damaged. The notation of “subject to inspection” or “packaging/carton damage” is not a valid way to report damage during delivery.
If you receive a product shortage, refer to the following freight claim procedure to expeditiously file and resolve a claim:
“Title to product shall pass to Customer upon delivery by An Loc to the carrier. For purposes of risk of loss, all shipments are “F.O.B. Origin”; and Customer acknowledges that, once An Loc delivers the product to the carrier, risk of loss shall pass to Customer.”
As a standard procedure upon delivery, you should:
1. Verify the delivery address is correct.
2. Verify piece count and note on delivery receipt.
3. Inspect packaging for visible damage.
4. Report any shortage found after delivery within 5 business days.
Shortage Noted at Time of Delivery
If the shipment is short, note the quantity of cartons or skids missing. Make sure the carrier signs all copies of the carrier bills and call your Customer Service Representative. Carriers will not honor claims related to shortage after a shipment has been received without notation of shortage.
Shortage Noted After Delivery
If there is a shortage within a carton, please report it to your Customer Service Representative immediately. An Loc allows 10 days to report a shortage within a carton.
